Kelly A. McFarland
Consultant, Norwegian Cruise Line
kelly@kaleoeimi.com
I currently hold a position as a Consultant for Norwegian Cruise Line. It is my goal to always exceed the customer's expectations for competent, reliable and personable customer service. My experience in customer service spans several years and various industries. Ultimately, in everything I do, I enjoy working with people and I desire to make a positive impact on the world around me.
Qualifications & Skills
* Superior customer service skills with the know-how to drive sales and repeat business.
* Highly organized, multi-tasking and a very quick learner.
* Excellent verbal and written communication skills.
* Advanced technical skills with extensive computer knowledge on windows and macintosh
operating systems.
* Experienced with a variety of software programs including Photoshop, Microsoft Office & Outlook.
* Web-design and management skills including photo editing, html, advanced domain, hosting & email system management.
* Typing Speed: 65+ WPM
* Very intelligent, highly creative, artistic and original.
* Friendly, patient and easy going with a strong sense of ethics and responsibility.
Education
Certified Webmaster Professional, 2002
W.O.W Academy 1859 Winery Way Tallahassee, FL 32317 850-524-9632
Coursework: Mastering the internet, beginning xhtml, advanced xhtml, css, web-design & graphics, ebusiness, emarketing.
Certified Respiratory Therapist, 2000
GWCC 108 N 40th St Phoenix, AZ 85034 602-286-8000
Coursework: Medical core curriculum, general studies.
Relevant Experience
Norwegian Cruise Line 2007-Present
Title & Description: Consultant for Norwegian Cruise Line
Duties Include: Cruise vacation planning. Handling inbound phone calls. Updating and interfacing with SQL customer database. Sales and customer retention. Providing superior customer service to offer our guests with dream vacations. Working on special team projects and incentives.
Achievements: Kudos from Customers & Supervisors, Consistently exceeding monthly sales goals.
Godaddy Software Inc 2005-2007
Title & Description: Technical Support & Sales Representative for Godaddy.com, the world's largest domain registrar.
Duties Include: Technical support and troubleshooting for email, hosting, website management, dns, domain registration and transfer, SSL certificates, and all godaddy & affiliate products and services. Sales and customer retention. Offering superior customer service and exceeding the expectations of our customers. Teamwork, support and encouragement as the member of a floor team.
Achievements: Kudos from The Office of the President, solid 100% QA scores, 95%+ Customer service rating scores
Ebuyer US Ltd 2004-2005
Title & Description: Customer Service Representative for ebuyer.com, a reseller of computer products and electronics.
Duties Include: Customer service for the US & UK ebuyer.com via telephone and internet. Answering customer inquiries via email. Handling all aspects of customer orders including editing, processing, payment, purchase order allocation. Handling shipping and delivery. Addressing returns. Working closely with other customer service team members in the US and UK to meet and exceed customer service goals.
Achievements: Promoted to a specialized position within 3 weeks of employment.
Divine Designs 1998-2004
Title & Description: Manager/Web-designer/Technical Support for Divine Designs, a family owned and operated hair salon.
Duties Include: Business Bookkeeping & Banking. Clerical & Computer Work. Payroll. General Customer Service. Purchasing & Promoting Products. Devising Sales & Incentives. Advertising & Promotion. Appointment Setting. Creating & Maintaining an ecommerce website.
Achievements: I was the assistant to the owner until 2002 when I took over managerial duties until the business was sold in 2004. I constructed, managed and maintained a profitable ecommerce website for the business.
|
|
